Shipping Policy
We deliver within Germany only, with Deutsche Post DHL. Shipping costs €6.19 per order, including VAT, and orders arrive in 2 to 4 business days.
Last updated: 24 October 2026. Orders are shipped by Deluxe Distribution Handels GmbH & Co. KG from Berlin, Germany.
1. Where we deliver
- We deliver to addresses in Germany only, including the German islands, Packstations and DHL parcel shops.
- We do not ship to other countries. The checkout accepts German delivery addresses only.
2. Carrier and shipping cost
| Destination | Carrier and service | Cost per order | Delivery time |
|---|---|---|---|
| Germany | Deutsche Post DHL, DHL Paket (tracked) | €6.19 including 19% VAT | 2 to 4 business days |
- The shipping cost is a flat rate per order, whatever the number of items.
- The shipping cost is shown in the cart and at checkout before you pay. No other charges are added.
- Minimum order value: none.
3. Delivery time
- Handling time: we prepare and hand your order to Deutsche Post DHL within 1 to 2 business days after payment.
- Transit time: DHL states a delivery time of 1 to 2 working days for parcels within Germany.
- Total: 2 to 4 business days from payment to delivery.
- Business days are Monday to Friday, excluding public holidays in Berlin. DHL also delivers on Saturdays.
- In peak periods such as December, carrier delays can occur. If your order is delayed, we will tell you by email.
4. Tracking
When your parcel leaves us, we email you the DHL tracking number. You can follow the parcel on the DHL website or on our Track Your Order page.
5. Customs and import charges
All orders ship from Berlin to addresses in Germany, so no customs duties or import taxes apply. The 19% German VAT is already included in our prices.
6. Lost, late or damaged parcels
- If your parcel has not arrived within 5 business days of the shipping email, please contact us. We will open an investigation with DHL.
- If DHL confirms the parcel is lost, we send a replacement or refund your order in full, as you prefer.
- If the parcel arrives damaged, please keep the packaging and contact us. See our Return & Refund Policy for faulty or damaged items.
7. Contact
support@deluxeproshop.com · +49 30 44013906 · Monday to Friday, 10:00 to 17:00 (German time)