Payment Policy
We accept card payments through Stripe: Visa, Mastercard, American Express and Discover.
Last updated: 24 October 2026. Seller: Deluxe Distribution Handels GmbH & Co. KG, Wilhelmine-Gemberg-Weg 6, 10179 Berlin, Germany.
1. Accepted payment methods
| Method | Processed by |
|---|---|
| Visa (credit and debit) | Stripe |
| Mastercard (credit and debit) | Stripe |
| American Express | Stripe |
| Discover | Stripe |
We do not accept cash on delivery, invoice, bank transfer or cryptocurrency for online orders.
2. Currency, prices and tax
- All prices are in euros (EUR).
- All prices include 19% German VAT. VAT is shown separately on your order confirmation and invoice.
- Shipping costs €6.19 per order, including VAT, and is shown before you pay.
- We do not charge payment fees or surcharges for any payment method.
3. When your card is charged
Your card is charged when you place your order. If we cannot accept the order, or an item is unavailable, we refund the amount in full to the same card.
4. Security
- Card details are entered directly in Stripe’s secure payment fields. They are never sent to or stored on our servers.
- Stripe is certified to PCI DSS Level 1, the highest level for card payment security.
- Payments may require Strong Customer Authentication (for example 3D Secure confirmation in your banking app), as required by the EU Payment Services Directive.
- The whole website uses an encrypted HTTPS connection.
5. Refunds
Refunds go back to the card used for the order. We issue refunds within 14 days of receiving your return; card issuers usually show them within 5 to 10 business days. See our Return & Refund Policy.
6. Failed or disputed payments
If a payment fails, the order is not placed and you can try again or use another card. If you see a charge you do not recognize, please contact us at support@deluxeproshop.com before contacting your bank, so we can help quickly.
7. Invoice
You receive your order confirmation with VAT shown by email. On request, we send a VAT invoice for your order.