FAQ

Visa, Mastercard, American Express and Discover, processed securely by Stripe. Your card is charged when you place the order. See our Payment Policy.

Yes. All prices are in euros and include 19% German VAT. Shipping (€6.19 per order) is added at checkout.

No. You can check out as a guest. An account lets you see your order history and save addresses.

Email us as soon as possible at support@deluxeproshop.com. If the order has not been shipped yet, we can change or cancel it. Once shipped, you can return it under our return policy.

Within Germany only, including Packstations and DHL parcel shops. We do not ship internationally.

€6.19 per order, including VAT, whatever the number of items.

We prepare your order in 1 to 2 business days, then Deutsche Post DHL delivers in 1 to 2 working days. In total, 2 to 4 business days. See our Shipping Policy.

We email you a DHL tracking number when your parcel ships. You can also check your order status on Track Your Order.

Yes. You can return items within 30 days of delivery for any reason, including a change of mind. Items should be unwashed and in the condition you received them.

We do. Email us with your order number and we send you a prepaid Deutsche Post DHL return label. There is no restocking fee.

Yes, at our store at Wilhelmine-Gemberg-Weg 6, 10179 Berlin, Monday to Friday, 10:00 to 17:00. Bring your order number.

Within 14 days of receiving your return (the same day for returns at the store), to the card you paid with. Banks usually show it within 5 to 10 business days.

Contact us with your order number and a photo. We pay the return costs and offer a replacement, repair or refund. Statutory warranty rights apply for two years.

Each product page lists the full fiber content and fabric weight. Our men’s crew neck, piqué and oversized tees and the women’s boxy and V-neck tees are 100% cotton. The women’s fitted and ribbed tees are 95% cotton and 5% elastane. The men’s athletic tee is 92% polyester and 8% elastane.

No. The DeluxePRO logo is embroidered into the fabric on every T-shirt.

See Size & Fit for each style’s cut, fabric and garment weight by size. Men’s styles come in S to XXL and women’s in XS to XL.

Care instructions are on each product page and the care label. In general: wash cold, inside out, no bleach, and iron inside out avoiding the embroidery.