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Return & Refund Policy

You can return any item bought from DeluxeProShop within 30 days of delivery, for any reason, including a change of mind. Return shipping costs are paid by us.

Last updated: 24 October 2026. Seller: Deluxe Distribution Handels GmbH & Co. KG, Wilhelmine-Gemberg-Weg 6, 10179 Berlin, Germany. Email: support@deluxeproshop.com, phone: +49 30 44013906.

1. Return window

  • You have 30 days from the day you (or a person you name) receive the goods to return them.
  • Returns for any reason are accepted, including change of mind, wrong size or a color you do not like.
  • If your order arrives in several parcels, the 30 days start when you receive the last parcel.

2. Condition of returned items

  • Please return items unwashed and in the condition you received them, ideally with the original labels attached.
  • You may try items on and inspect them as you would in a shop.
  • If an item shows wear, washing, damage or odors beyond what is needed to check it, we may deduct compensation for the loss in value, as permitted by German law. Your right to return the item is not affected.

3. How to return by post

  1. Email support@deluxeproshop.com with your order number and the items you want to return. You can also call us on +49 30 44013906, Monday to Friday, 10:00 to 17:00.
  2. We send you a prepaid Deutsche Post DHL return label by email within one business day.
  3. Pack the items securely, attach the label and hand the parcel in at any Deutsche Post or DHL branch, Packstation or DHL parcel shop in Germany.
  4. Keep the receipt from the branch. The parcel can be tracked with the number on the label.

Return address: Deluxe Distribution Handels GmbH & Co. KG, DeluxeProShop Returns, Wilhelmine-Gemberg-Weg 6, 10179 Berlin, Germany.

4. How to return in person

You can also bring items back to our store at Wilhelmine-Gemberg-Weg 6, 10179 Berlin, Monday to Friday between 10:00 and 17:00 (except public holidays in Berlin). Please bring your order number or order confirmation email. We will confirm receipt of the return on the spot.

5. Costs

  • Return shipping: paid by DeluxeProShop when you use the prepaid label we send you. You pay nothing for the label.
  • Restocking fee: none.
  • Original delivery cost: if you return your whole order, we refund the delivery cost you paid (€6.19). If you return only part of an order, the delivery cost is not refunded.

6. Refunds

  • We refund the payment to the original payment method (the card you paid with, through Stripe). We do not use store credit instead of a refund.
  • We issue the refund within 14 days of receiving your return, or of you showing proof that you sent it, whichever is earlier. For returns at the store, we issue the refund the same day.
  • After we issue the refund, card issuers usually take 5 to 10 business days to show it on your statement.
  • We email you when the refund is issued.

7. Exchanges

For a different size or color, return the item as described above and place a new order for the item you want. At our store you can exchange an item for another size or color directly, subject to availability.

8. Faulty, damaged or incorrect items

  • If an item arrives damaged, faulty or is not what you ordered, please contact us with your order number and, if possible, a photo.
  • We pay all return costs and offer a replacement, repair or refund, as you choose under the law.
  • Your statutory warranty rights (gesetzliche Gewährleistung) apply for two years from delivery. This return policy does not limit them.

9. Non-returnable items

All items in our current range can be returned under this policy.

10. Your statutory right of withdrawal

Our 30-day return policy is a voluntary commitment in addition to your statutory right of withdrawal. It does not restrict your statutory rights. Consumers have the following right by law:

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period will expire after fourteen days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. Where several goods ordered in one order are delivered separately, the period expires fourteen days after you acquire physical possession of the last good.

To exercise the right of withdrawal, you must inform us (Deluxe Distribution Handels GmbH & Co. KG, Wilhelmine-Gemberg-Weg 6, 10179 Berlin, Germany, phone +49 30 44013906, email support@deluxeproshop.com) of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. We bear the cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Deluxe Distribution Handels GmbH & Co. KG, Wilhelmine-Gemberg-Weg 6, 10179 Berlin, Germany, email: support@deluxeproshop.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:

(*) Delete as appropriate.

11. Questions

Email support@deluxeproshop.com or call +49 30 44013906, Monday to Friday, 10:00 to 17:00 (German time). We reply to emails within one business day.